Customer Service Representative

  • Posting Date

    March 28, 2018

  • Location

    Culpeper

  • Job Type

    Temporary to Permanent

  • Category

    Customer Service

Description

  • Answer order lines from 9-5 daily: enter orders into the database, process payments, answer questions, address anything the customer needs.
  • Transcribe and process customer orders from voice mail messages.
  • Call customers when needed for order information.
  • Set up wholesale customer accounts.
  • Process customer returns.
  • Answer, file or forward customer emails.
  • Assist the mailroom with checking orders and give other help as needed.
  • Assist with printing brochures and labels from the Xerox printer.
  • Keep organized files and office supplies.
  • Learn products offered, combinations, discounts, shipping and customer service policies for accurate order processing.
  • Learn to answer basic customer questions about products and information.
Salary: $11.00 - $12.00 per/hr  

Qualifications

  • Able to communicate clearly with customers.
  • Excellent computer skills with accurate, reasonably quick typing. (web-based ordering software, MS Word, email, ability to move between applications)
  • Able to communicate effectively with customers and co-workers through email.
  • Honest, Mature, Self-motivated and Enjoys working.
  • Experienced in customer service.
  • Attention to detail, cares about accuracy and quality of work.
  • Ability to prioritize, schedule, and multi-task.
  • Flexible, Focused and Present.
  • Works well as part of a team.
  • Strong organizational skills.
  • Ability to listen and take direction.
  • Comfortable with a 90% desk/sitting job AND willing and physically able to help with lifting and moving tasks when needed. (For example: boxes of office paper, 5 lb water cooler jugs, mailroom boxes, up to 40 lbs.)
  • Security Background Check, Credit Check and Drug Testing Required