Reservations Agent

December 5, 2019
December 31, 2019
Temporary to Permanent
Administration
Culpeper
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Job Description:

Goodwin William Staffing in Culpeper is seeking a reservations agent candidate for a well-known area Inn and Restaurant. The ability to work a flexible schedule is a must, as the reservations department is open 365 days a year from 7:30 am - 9:00 pm. The individual should be well spoken and comfortable providing world-class customer service to guests on the telephone. Business professional attire is required; any tattoos must be covered, and no visible body piercings are allowed. All candidates must have reliable source of transportation to the job site in Rappahannock County. 

The job responsibilities are: 


  • Making reservations for guests while displaying a positive attitude that radiates through the phone
  • Being able to handle incoming phone calls and processing requests relative to room reservations, dinner reservations, general inquiries and special requests
  • Guiding guests toward completion of a reservation by providing relevant information and answering questions
  • Managing guest and inter-departmental communication via email daily 
  • Email communication includes the processing of online reservations, gift certificates, and general guest inquiries
  • Requires the capacity for following written and verbal instructions
  • Being eager to learn
  • Consistently serve as an ambassador to The Inn at Little Washington in all interactions
  • Other duties as assigned

Requirements:

  • Must work gracefully under pressure
  • Have great computer skills
  • A minimum of 1 year prior office experience, including use of a multi-line phone system, printer, fax and scanner
  • Hospitality experience is preferred, but not essential
  • Must be well-groomed, well-spoken and well-presented; no visible tattoos or facial hair
  • Able to work flexible hours; including evenings, weekends and holidays and be comfortable consenting to a pre-employment background check

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