Reservations Agent

September 24, 2021
October 31, 2021
Temporary to Permanent
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Job Description:

Goodwin William Staffing in Culpeper is seeking an experienced reservations agent candidate for a well-known area Inn and Restaurant. The ability to work a flexible schedule is a must, as the reservations department is open 365 days a year from 7:30 am-9:00 pm. The individual should be well spoken and comfortable providing world-class customer service to guests on the telephone. Business professional attire is required. All candidates must have a reliable source of transportation to the job site in Rappahannock County. 

The job responsibilities include:


  • Making reservations for guests while displaying a positive attitude that radiates through the phone
  • Being able to handle incoming phone calls and processing requests relative to room reservations, dinner reservations, general inquiries and special requests
  • Guiding guests toward completion of a reservation by providing relevant information and answering questions
  • Managing guest and inter-departmental communication via email daily 
  • Email communication includes the processing of online reservations, gift certificates, and general guest inquiries
  • Requires the capacity for following written and verbal instructions
  • Being eager to learn and results driven
  • Consistently serve as an ambassador to The Inn in all interactions
  • Other duties as assigned

Job Location: Warrenton, VA


  • Must work gracefully under pressure
  • Have great computer skills
  • A minimum of 1 year prior office experience, including use of a multi-line phone system, printer, fax and scanner
  • Hospitality experience is preferred, but not essential
  • Must be well-groomed, well-spoken and well-presented; no visible tattoos or facial hair
  • Able to work flexible hours; including evenings, weekends and holidays
  • Be willing to consent to a pre-employment background check

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